COVID-19 Response

Our response to COVID-19 (Coronavirus)

Dear Families,

The Childhood Cancer Association is dedicated to ensuring the health and well-being of you and your family. As such, we are working very closely with the Women’s and Children’s Hospital (WCH) and monitoring Government advice. Please read on for important information .

WCH and Michael Rice Centre for Haematology & Oncology Update

As mentioned we have been working closely with the hospital to ensure that we have all the relevant information available. These two fact sheets include important information about COVID-19:

It is important that you read both documents as it contains information relevant to you and your child.

Should you require further information please speak with your medical team at the WCH.

Childhood Cancer Association Update

Childhood Cancer Association services are continuing. However, in order to reduce the risk of infection for the families we support and our staff, we have decided to limit the amount of face-to-face contact until we are advised otherwise. This is in accordance with the social distancing recommendations issued by the Australian Government Health authorities. We will of course remain available to support you and your child, but through alternatives such as phone and video conferencing.

Regrettably, this decision will impact upon various services. Please see an outline below regarding our current service provision:

Services currently operating:

  • CCA Office: is now open for families to be able to collect or return any items. Hand sanitizer is available at reception and we ask people to respect the 1.5m social distancing rule.  We ask that you please not enter the office under the following circumstances:
    • If you have been unwell and/or people living in the same house are unwell in any way, this includes, but is not limited to, the following symptoms; fever, cough, sore throat, shortness of breath, nasal congestion/runny nose, and unusual aches and pains
    • If you and/or people living in the same house as you have returned from VIC, NSW or ACT or overseas in the past 14 days
    • If you and/or people living in the same house as you have been in close contact with any person who is unwell, has travelled overseas in the past 14 days, or has a suspected or confirmed case of COVID-19. 
  • Counselling & Bereavement Counselling: remains available via telephone and video conferencing.  
  • Bradley’s Place: bookings at Bradley’s Place will be re-commencing but in a limited capacity. Information has been sent via email about booking details. However, for further information or to make a booking please contact Kirsty on 8239 2211 or
  • Financial Assistance: limited financial assistance remains available to families for financial hardship as a result of your child’s treatment. If you would like to access this, please contact your Social Worker to discuss eligibility and access.
  • Home Tutor Scheme: remains available to children who are unable to attend school full time due to their cancer treatment. Tutoring can be accessed via online platforms. Should you like to receive in home face-to-face tutoring, then we would advise you to seek the guidance of the medical team to see if it is appropriate to have a tutor enter your home. We would also encourage you to adhere to social distancing guidelines. We advise that if you do proceed with in home tutoring (conducted in home, face to face), then this is conducted at your own risk. 
  • Hospital visits: while we currently are not conducting face to face hospital visits, if you would like to discuss something with the Family Service Counsellors then they will make direct phone contact with you. If you would like such contact, please indicate that you would like contact with us via the visitation menus provided on the ward each morning. 
  • Wheelchair loans: these continue to be available. If your child requires a wheelchair and medical approval has been sought, please contact the Family Service Team. Alternatively, if you would like to return a wheelchair you currently have on loan, please return to the office during business hours (Monday – Friday 9am – 5pm).
  • Elliot letters & birthday cards: these are continuing to be sent. If your child would like to write to Elliot, they are able to do so via email and post.
    Post: Elliot
    PO Box 1094
  • Michael Rice Units: Eligible families can continue to stay at the Michael Rice Units whilst they are required to relocate for treatment for their child’s treatment. 
  • Newspapers, tea, coffee and reward boxes for the Michael Rice Centre:  continue to be provided and re-stocked.
  • Family Packs: packs have continued to be delivered to newly diagnosed families.  
  • Follow-up calls: follow up calls to families, where applicable, continue as per usual.

Services currently on hold/postponed:

  • Group programs
  • Playgroup
  • Massage therapy
  • CCA Family Room

Further information about specific programs and services have been sent directly to those affected.

If you are required to self-isolate for any of the below reasons, we will do everything we can to support you via phone and video conferencing:  

  • have arrived from overseas travel from any country
  • have travelled from Victoria, New South Wales or Australian Capital Territory
  • have had had close contact with a person with COVID-19
  • are waiting for their COVID-19 test result
  • have tested positive for COVID-19.

Links to further information

For further information please refer to the following links:

SA Health

Australian Government Department of Health

We are aware that the impacts from the coronavirus are very challenging and this may cause additional distress or anxiety. Please be assured that the Childhood Cancer Association remains committed to providing ongoing support to you and your family. 

We are incredibly grateful for your support and understanding. As mentioned, this is an ever changing environment and we will continue to keep you updated on any changes on a regular basis.

If you have any questions or concerns about any of this, please don’t hesitate to contact the Family Service team on 8239 2211.

Kind regards,

The Childhood Cancer Association Team 
Ph. (08) 8239 2211

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