Refunds & Shipping

Delivery of Merchandise

In light of COVID-19 restrictions, our office is now closed to visitors but we will mail products within 3 business days of us accepting the order.

Postage and handling charges will vary depending on items purchased and delivery location. Orders more than $70 receive free shipping.

Orders will be delivered by Australia Post - Standard Post (2-6 business days), however, due to Coronavirus impacts, Australia Post are currently experiencing delivery delays due to a high volume of parcels in their network.

We will advise you within 3 business days if products are not available at the time of order.


We must be informed of any damaged or faulty goods within 7 days of the customer receiving them if a replacement or refund is to be requested.

Damaged or faulty goods will either be replaced, or the cost will be refunded, within 7 days of receipt of the returned goods (stock levels permitting).

E-gift cards are non-refundable.

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