Refunds & Shipping

Delivery of Merchandise

We will mail products within 3 business days of us accepting the order.

Postage and handling charges will vary depending on items purchased and delivery location. Orders more than $70 receive free shipping.

Orders will be delivered by Australia Post - Standard Post.
Due to Coronavirus impacts, Australia Post are currently experiencing delivery delays due to a high volume of parcels in their network. Please check the Australia Post website for domestic delivery times.

For orders being picked-up at our office, you will receive an email when your items are ready for collection. They can then be collected at Level 1, 55 King William Rd, North Adelaide - between 9am and 5pm, Monday to Friday.

We will advise you within 3 business days if products are not available at the time of order.


We must be informed of any damaged or faulty goods within 7 days of the customer receiving them if a replacement or refund is to be requested.

Damaged or faulty goods will either be replaced, or the cost will be refunded, within 7 days of receipt of the returned goods (stock levels permitting).

E-gift cards are non-refundable.

Watch Thomas’s Story

Watch this 5 minute film where Chris Hartley talks through his family’s journey after his son’s diagnosis of a brain tumour and the support he received from the Childhood Cancer Association.

View film

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